Refund policy

Refund & Return Policy

At ALROTO, we want you to love every purchase. Shopping online should be enjoyable, and our goal is to make returns and exchanges simple, transparent, and hassle-free.

1. Return Policy

We accept returns or exchanges of items purchased directly from our website within 30 days of the purchase date, under the following conditions:

  • Items show no visible signs of use or damage

  • Original packaging is intact

  • Items must be returned within 30 days of purchase

Exempt Items:
Certain goods cannot be returned, including:

  • Intimate or undergarment items

  • Sanitary products

  • Hazardous materials

  • Flammable liquids or gases

To process your return, we may require a receipt or proof of purchase (order confirmation email with your order number).

Contact for Returns/Exchanges:
Email us at support@alroto.com with your order number and reason for return/exchange, and our team will guide you.

2. Exchanges

For exchanges, please follow the same procedure as returns by contacting support@alroto.com with your order number and reason. Our team will assist you promptly.

3. Return Shipping

Customers are responsible for return shipping costs.

  • For items valued over $75, we recommend using a trackable shipping service or shipping insurance.

  • ALROTO is not responsible for lost or missing return shipments.

4. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • Approved refunds will be processed and automatically applied to your original method of payment.

Processing Time:
Please allow 2–3 business days for financial institutions to reflect the refund. If your refund has not appeared after this period, contact us at support@alroto.com.

5. Gifts

If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item. Once received, a digital gift certificate will be emailed to you.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact support@alroto.com within 48 hours of delivery.

  • Claims reported after 48 hours may not be honored

  • We use tracking timestamps and delivery confirmation to review damage claims

7. Feedback

Your feedback matters. If you have any questions, concerns, or suggestions, email us at support@alroto.com. We are always striving to improve your ALROTO experience.