Shipping policy

Shipping Policy

Alert: FLOODING AND SEVERE WEATHER IN MANY AREAS MAY IMPACT DELIVERY.

Effective Date: 17-08-2024

1. Shipping Methods and Rates

At ALROTO, we offer reliable shipping options to ensure your orders arrive safely and on time. Shipping rates are calculated based on your order’s destination and weight, and you can view the cost during checkout before completing your purchase.

2. Order Processing Time

Most orders are processed and shipped within 1–2 business days after payment is received. Orders placed on weekends or holidays may require additional processing time.

3. Shipping Destinations

We currently ship to addresses within:

  • United States

  • Canada

  • United Kingdom

  • Singapore

  • India

If your location is not listed, please contact us, and we will do our best to accommodate your request.

4. Estimated Shipping Times

Delivery times may vary depending on your location and selected shipping method. Estimated delivery times:

  • United States – 6–14 business days

  • Canada – 6–14 business days

  • United Kingdom – 6–14 business days

  • Singapore – 6–14 business days

  • India – 6–14 business days

Please note: These are estimated times. Actual delivery may vary due to customs processing, extreme weather, or other unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment. Tracking updates may take a few hours to appear.

6. Shipping Delays

While we do our best to deliver promptly, occasional delays can occur beyond our control. If your order is significantly delayed, please contact our support team, and we will help track your package.

7. International Shipping

For international orders, customs fees and import duties may apply. These charges are the responsibility of the recipient. Customs policies differ by country, so please check with your local customs office for guidance.

8. Lost or Stolen Packages

ALROTO is not responsible for lost or stolen packages. If your shipment is lost or stolen, contact your shipping carrier or local authorities to report the issue.

9. Returns and Refunds

For information on returns or refunds, please refer to our Refund Policy.

10. Contact Us

If you have questions or concerns about shipping, reach out to our support team:

Email: support@alroto.com